Haugastøl 1000 moh
Charging help
A short guide at the charger: steps, troubleshooting, and answers.
How to charge
Plug in
- Plug in your charging cable (Type 2) at the charger and in the car.
Scan and pay
- Scan QR. Pay with Vipps, card, Apple Pay, or Google Pay.
Unplug
- Unlock the car (key or app).
- Unplug the cable from the car first, then from the charger.
- Move the car when you are done.
What's the problem?
Pick what fits best.
Charger light
Green
The charger is ready, or charging is finished. Blinking green: payment or approval is OK.
Blue
The car is connected and ready. Blinking blue: the car is charging. Blue but not charging? Check schedule, charge limit, or departure time in the car, or unlock the car.
Yellow
Finish payment on your phone. Wait up to about 2 minutes.
Red
Try another available charger. Check charger number when paying.
No light
Try another charger.
Common questions
What does it cost?
- NO5 spot + 2.80 NOK/kWh excl. VAT + 25% VAT — on the charger page.
- Minimum 10.00 NOK incl. VAT per completed session.
How do I pay?
- Vipps — Norwegian account only.
- Card — Visa/Mastercard, Apple Pay, Google Pay.
- Visitors from abroad: use card or wallet, not Vipps.
Card hold or paid twice?
- Up to 500 NOK may be held when you start — not charged yet.
- When charging ends, only what you used is taken (min. 10.00 NOK incl. VAT). Auto-stop around 450 NOK.
- The rest is released by your bank.
- Several holds after scanning again? Normal — only one completed session should charge.
- Closed the browser? Scan the QR again — unused holds are released by your bank.
Paid but the car won't charge?
- Wait up to 2 minutes after payment (yellow light is OK).
- Blinking blue means charging. Blue but not charging? Turn off schedules / eco / charge limit or check departure time in the car.
- Many cars (rentals): lock and unlock after ~2 min. Push the cable plug in firmly.
Stopping, idle fee, and parking
- Usually no need to press Stop on the website or in an app.
- Idle fee (09:00–21:00): 15 NOK/h incl. VAT when finished — runs until the cable is unplugged from the car, not when you press Stop.
- Unlock the car (key/app) → unplug the cable from the car first → then from the charger. A loan cable may stay in the charger.
- Move your car when done — spaces are for active charging only.
Cable — bring your own?
- Bring your own charging cable (Type 2). Home plug cables do not work.
- A few cables may be loaned at reception when staffed — not guaranteed.
- Up to 7.4 kW here; your car decides speed.
- Cable stuck? Unlock the car, unplug the cable from the car first, never pull hard.
Why is charging slow?
- Up to 7.4 kW if the car accepts it.
- Some cars don't take 32 A — slower charging.
- Many cars at once → shared power. Cold weather often slows the car, not the charger.
Receipt and VAT
- E-mail receipt if you opted in — or open the receipt link after payment.
- Receipts always show VAT incl. — also company cars.
- Refund questions: e-mail us (contact below).
QR code and charger numbers
- Decal shows 01–12. Links: haugastol.no/c/01 … /c/12.
- No signal? Try mobile data. Wrong charger? Check the number on the payment page.
Terms and privacy
- Charging terms and privacy policy on haugastol.no.
- Payments via Stripe / Vipps.
Need more help?
Try the troubleshooter and another charger first.